TMC's Advisor

The Advisor is a periodical published by TMC containing articles of interest to Canadian Business Professionals

This is the current issue - March 2021, Volume 8 Issue 2.
See the catalog for a list of all issues.

“Voicemail Jail”
By Peter Aggus

Do you remember that old term? When Auto Attendant capability first began to replace live switchboard operators, callers hated the idea. While it′s no longer a new concept, it is widely implemented and is often the first contact many customers have with your company. The Auto Attendant is part of your brand, your reputation. Is it working for or against that reputation? How do you find out and fix the damage? Continue…

“Voicemail Jail”
By Peter Aggus

The Auto Attendant is part of your brand, your reputation. Is it working for or against that reputation? How do you find out and fix the damage? Continue…

An Emergency Plan in Your Pocket
By Guy Robertson

Emergency Planners and Managers work hard to design emergency response plans to best serve their organizations. The work can drag on and they often need more time to make sure that they do a great job and include everything. Unfortunately, time and money alone do not guarantee good planning or plans that work. Here′s a novel way to create a tiny plan that has been proven to save lives in actual emergencies. Continue…

An Emergency Plan in Your Pocket
By Guy Robertson

Here′s a novel way to create a tiny emergency/business continuity plan that has been proven to save lives in actual emergencies. Continue…

Media Crisis Preparedness
By Maria Colasurdo

The news media has a clearly defined understanding of what counts as news: a major crime, a major disaster or a major crisis. A crisis occurs when the reputation of an organization is threatened or actually harmed by bad press. Nasty stories can make the public lose confidence in an organization. Those stories can be accurate or inaccurate. It doesn′t matter because the damage has been done. Here′s our advice on how to be proactive. Continue…

Media Crisis Preparedness
By Maria Colasurdo

News media reports can cause a crisis for your organization by harming your reputation. Here′s our advice on how to be proactive. Continue…

Power Outage Preparedness
By Ellen Koskinen-Dodgson

Climate Change and COVID–19 are each causing changes in electricity demand and service availability. BC Hydro reported that climate change–caused storms that cause power outages have tripled since 2013. Wildfire numbers have also soared. 2020 brought Covid–19 and the drive to work from home. All of this has affected electrical delivery and increased the need for power outage preparedness. Continue…

Power Outage Preparedness
By Ellen Koskinen-Dodgson

Climate Change and COVID–19 have affected electrical delivery and increased the need for power outage preparedness. Continue…