TMC's Advisor

Covering IT and Telecom from a Canadian Viewpoint

September 2018, Volume 5 Issue 6

Office Tech Lags By Ellen Koskinen-Dodgson

In our lifetimes we have experienced periods where our technology at home is much better than our technology that we depend on at work. This happened when ‘fancy’ telephones became available and when smart phones hit the market. The home/work divide is now much, much bigger than it has ever been - many people have a home filled with IoT and AI while they plod along at work with the technology of yesteryear.

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The End of the PSTN By Peter Aggus

Telephone service dates back to the late 1800s and has, for most of that time, been provided by copper pair cabling connecting subscribers to ‘central offices’ where ‘exchanges’ cross connect the circuits to set up calls. In its fully analog form, this is what we know as the Public Switched Telephone Network—and it is approaching the end of its life. We look at what this means for subscribers and other service providers and also what comes next.

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Contact Centre Assessment

If you focus on making callers feel valued, you spend time to select your system and plan the configuration very carefully. You also improve your policies and procedures. Does your customer service reality match your expectation? TMC can benchmark you against:

  Customer expectations
  Your peers
  Best practices

For a complimentary 15 minute discovery call, contact Ellen at ellen@tmcconsulting.ca.

Mobile Security Fail By Lee-Ann Dittrich

Do you sacrifice mobile security because you don’t have time or don’t want the hassle? If so, you’re not alone. In Verizon’s Mobile Security Index 2018, they identify that only 14% of companies have implemented four basic security precautions. This occurs at the same time as 93% of respondents agree that mobile devices present a serious and growing threat. Here are the highlights.

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Saving Too Much By Guy Robertson

The tendency to save everything leads to chaos and file rooms crammed to the ceiling with useless paper. Bad records management begins with unclear policies and ineffective procedures. Without retention schedules that support your operations and allow you to discard obsolete or unnecessary records, your organization will accumulate more and more rubbish in storage areas and on corporate servers.

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