January 2021
Hidden Issues—Working from Home
By Peter Aggus
It was a quick fix to deal with the pandemic—pack up your gear and work from home. That allowed many service companies to adapt to the new world we were plunged into—but it has consequences. Previously we have looked at technical issues but there are legal, tax and liability issues that companies are ignoring or have yet to consider. Ignorance is not an acceptable legal excuse. You could face serious issues as an employer or employee.
One Foot Back in the Office
By Ellen Koskinen-Dodgson
As you reopen the office, you’ll likely abandon 100% work-from-home and stop short of 100% return-to-the- office. Just as either model causes operational problems, so does this hybrid model. If you’re looking to bring back (or develop) an environment that incubates creative collaboration, mentoring, the fun, people-side of the workplace, and a sense of belonging, you need a plan that anticipates problems and mitigates them. Here’s our checklist.
Beyond Handwashing: Workflow Issues
By Guy Robertson
In the coming months, the new coronavirus vaccines, distancing, etc., new pandemic-related workflow changes could be much more important. Workflow changes can cause employee uncertainty about roles and processes, which can lead to job dissatisfaction and customer complaints. Here is our advice.
Reconnecting “Back in the Office”
By Thomi Glover
I was listening to a presentation, on line, of course, in which people were discussing how they felt about getting back to the office. Some people were very happy about seeing everyone in person again while some were not so sure. Back to the office will mean different things for different personality types so managers will need to use the right strategies to get everyone reintegrated and working well as a team. Here are the top issues.