July 2022
How UCAAS Has Changed
By Ellen Koskinen-Dodgson
Gartner's Magic Quadrant is the go-to source when you want to know the players in a field such as UCAAS (unified communications as a service). The following table charts the dramatic changes from 2009 to 2021— players have appeared and players have disappeared, sometimes through acquisition, but more often not. Take a look and see if you agree with Gartner’s placements.
If You Can’t Stay Connected
By Guy Robertson
Little things can overwhelm even the most sophisticated disaster plan. For example, your plan is based on the assumption that after an emergency, your power might fail but should return within three hours. But perhaps it will not be restored for several days. Never fear! At a substantial cost, your organization has purchased a state-of-the-art emergency generator. But will it work?
The Cost of Telecom Failures
By Peter Aggus
Earlier this month, the Rogers network suffered a major outage whose impact was widespread. Clearly, as many have said, our reliance on telecom services needs to be reviewed. Whilst it is easy to blame Rogers, they are only the cause of this particular problem. Next time it could be a different carrier. So, if the real problem is the network design, what can we do?
At Home in the Dark
By Elleni Koskinen
The recent Rogers outage has highlighted a common issue impacting our post-Covid workforce: how do you work from home without the services that you need? Network outages, power failures, and the dreaded system updates all impact our ability to work and stay connected. But whose responsibility is it to ensure that we have access to the resources that we need at home?