October 2022
Emergency Evacuations: Best Practices
By Guy Robertson
It’s not complicated but it’s vitally important. When the fire alarm rings, you need to evacuate right away. That’s no time to start asking coworkers “Do you remember where we’re supposed to meet? Who’s in charge? Should I bring my computer? What are we supposed to do with Fred? He’s in a wheelchair.” Here’s the simple plan.
Cable Piracy
By Peter Aggus
When Vladimir Putin made his move into Ukraine, few expected the underwater explosions that destroyed two Baltic gas pipes. Whether that was done by Russia is a moot point—it was clearly done, and Russia has the known submarine capacity to do it. It is not only gas pipes at risk—but the undersea telecom cables that underpin a lot of what we do today. It’s not just telephone cable.
SLA Plus XLA = Happy Users
By Ellen Koskinen-Dodgson
Our traditional advice to IT clients has been to negotiate an SLA with their internal users as part of IT Service Management. It makes for happier end-users but it’s no longer enough without adding an XLA. End users understand an XLA and appreciate you for including it. They think that they understand SLAs, but they really don’t as they can be counterintuitive.
Web3 – Delivering the Future
By Roban Chahal
The new iteration of the World Wide Web is going to bring much development to the internet and applications ecosystem, with the biggest companies already releasing early products. Experts say that it will take around a decade for Web3 to fully integrate however, some indications suggest this is incorrect since there are already a few products out.