November 2023
Mitigating Office Risk from Heat Waves
By Guy Robertson
Warm weather is generally welcome, but a heat wave that pushes temperatures above 40 degrees can prove dangerous in offices and other workplaces to employees and the equipment they need to do their jobs. The power grid is also at risk as the resultant electrical demands can lead to power outages. Here’s how to mitigate those risks.
PSTN Sunset-Consequences and Opportunities
By Peter Aggus
The PSTN, the public switched telephone network that operates in parallel to private IP networks and the internet, is winding down and users will find many locations where PSTN based service is no longer offered. The telephony world is moving to VoIP and you need to understand the consequences of that move as well as the opportunities it may offer—like reduced costs.
Does Your IT Staff Know Too Much?
By Johnnie Denton
Consider your day to day operations – you’re rushing around, “putting out fires”, and working to restore normal operations. Where do you get the information that you use to reset or replace and reconfigure your equipment – from existing documentation or from someone’s head? Is vital information resident in someone’s head that is not written down? What will happen if they aren’t there?
Understanding VoIP Pricing
By Ellen Koskinen-Dodgson
All VoIP phone services are not treated equally by our federal regulator, the CRTC. They have a historic policy that ensures affordable public switched telephone service (PSTN) in every corner of Canada. This means that you may be paying extra to subsidize rural phone service on your VoIP telephone bill where the company next door is not. Here’s why.