Improve Help Desk
TMC helps clients improve their help desk in various ways including:
- Assessing current operations
- Recommending changes to work processes
- Assessing staff skills and recommending any required training
- Comparing pay rates to local industry rates
- Recommending mobility improvements
- Acquiring or optimizing the use of help desk software
- Optimizing communications channels including portal updates
- Configuring management reporting and escalation thresholds
Here are a few example projects:
- TMC specified a new, distributed help desk as part of the upgraded corporate network.
CIO, a Major North American Property Management Company
- TMC conducted an assessment of IT roles, responsibilities and skills, recommending changes.
Data Centre Manager, a regional Transit Company
- TMC conducted an IT staffing skills assessment.
CIO, a Federal Agency
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